Case Study: Hoist DigiSoft's Transformational Role in Building DeliZap - A Hyperlocal Marketplace for Rapid Grocery Delivery

Abstract:

This case study outlines how Hoist DigiSoft, a software development company, successfully assisted a client in creating DeliZap, a hyperlocal marketplace for delivering groceries and essential items within two hours. Prior to consulting with Hoist DigiSoft, the client faced significant challenges with their database, lacked essential systems and processes, and struggled to provide efficient and timely deliveries. Hoist DigiSoft leveraged Google Maps API and open-source CRM systems to develop a comprehensive solution, resulting in the successful launch and operation of DeliZap.

Problem:
Our client, a budding startup in the grocery delivery industry, faced several critical challenges:

1. Inefficient Database: The client’s existing database was un-optimized, leading to slow data retrieval and inadequate scalability.

2. Lack of Systems and Processes: The absence of robust systems and processes hindered order management, tracking, and customer support.

3. Delivery Time Constraints: Customers were dissatisfied due to extended delivery times, exceeding industry norms.

Solution:
Hoist DigiSoft’s team collaborated closely with the client to address these challenges and devise a solution that would empower them to provide rapid grocery delivery services in under two hours. The key elements of the solution included:

1. Database Optimization: Hoist DigiSoft revamped the client’s database infrastructure, implementing efficient indexing, partitioning, and caching techniques. This optimization significantly improved data retrieval speed and system scalability.

2. End-to-End Systems Development: Our team designed and developed a comprehensive system that integrated various components, such as order management, inventory tracking, and customer support. This system streamlined operations and enabled real-time tracking of orders and deliveries.

3. Google Maps API Integration: To facilitate precise location-based services and optimize delivery routes, we integrated Google Maps API. This allowed DeliZap to calculate delivery times accurately and optimize delivery routes, reducing delivery times.

4. Open-Source CRM Implementation: We implemented an open-source CRM system customized to DeliZap’s needs. This CRM system facilitated customer relationship management, order tracking, and customer support, enhancing the overall user experience.

Result:
The implementation of these solutions yielded remarkable results:

1. Faster Deliveries: DeliZap achieved its goal of delivering groceries and essential items within two hours, leading to increased customer satisfaction.

2. Streamlined Operations: With the new systems and processes in place, DeliZap experienced improved order management, reduced errors, and more efficient customer support.

3. Increased Customer Base: Word-of-mouth referrals and positive reviews led to a significant increase in the customer base, contributing to revenue growth.

4. Enhanced Scalability: The optimized database infrastructure and well-designed systems allowed DeliZap to scale its operations seamlessly.

Conclusion:
Hoist DigiSoft’s strategic intervention and technical expertise transformed the client’s hyperlocal grocery delivery startup into a thriving business. By addressing critical issues related to database optimization, systems development, and integration of Google Maps API and open-source CRM, DeliZap was able to offer swift and efficient grocery delivery services. The success story of DeliZap highlights the immense value that technology-driven solutions and expert guidance can bring to startups in emerging industries.

About DeliZap

DeliZap is one of the first hyper-local multi-vendor marketplace, which enables the users to experience the power of shopping virtually in their
neighborhood and to empower local vendors.

 DeliZap is aimed to provide ease-of-business to vendors on one side and on the other making it easy for the customer to buy products from the realm of the comfort of their house.

The whole idea of DeliZap is designed, and developed by our team.

Our aim was to provide an easy-to-use application for small to big businesses. Based on our research, we realized that small, medium or
even big business did not have an ERP to manage their day-to-day operation and logistics system to connect with the end customer. Any
vendor can register and sell their goods competitively on DeliZap based on the location and area of their service.

Hence a simple and easy-to-use DeliZap empowered them to be tech-savvy and bring their business on the internet with ease. Imagine a pushcart vegetable seller selling vegetables on the internet alongside a full-fledged supermarket chain with ease. 

Delizap
provides an opportunity for Small and big businesses alike to list their products and sell to the end user backed by our delivery system thereby helping them focus on their core business rather than logistics.

Delizap was designed, developed, and implemented when Swiggy and
Dunzo’s delivery module did not even exist

Technology Stack: PHP, HTML 5, MYSQL, Android Native